I recently bought a very expensive vehicle from Joe Myers Ford the truck as 6500 miles on it and is now broke down in their shop. They have admitted that by no fault of mine that there is an issue with the truck but apparently the part they need is on back order and there is no release date.
The worst part about this whole thing is that the response is its out of their hands. They cant even provide me with something comparable to drive because they have so many people with their vehicles in service that nothing is available. But it gets better when I try to get answers I get put on hold and then they send me straight to voicemail when I clearly know that's what they are doing. But wait it gets better, when you go to the website under contact us it has a place that says contact GM but when you click on it the site is under construction so I call and ask for the GM's email and the receptionist doesn't have it.
Then when I ask who her BOSS is the receptionist has no idea of who the owner is then sends me to someone who sends me to their voicemail. The really ironic thing is that when you get put on hold there is a message about how much the GM really cares about everything right down to how clean the bathrooms are ( NOT I have been in them) but doesn't matter if you have a vehicle that needs to be fixed and you are inconveniencing a customer.
Product or Service Mentioned:
Joe Myers Ford Pickup Truck Repair.
Reason of review: Damaged or defective.
Preferred solution: Let the company propose a solution.